Joe Regenstein, CPA, CMA, FPAC

So Good They Can’t Ignore You (and What 6 to 9 Is Really For)

night_desk

Why Work Feels Pointless, and What Actually Builds a Career

David Graeber spent years arguing that a large share of modern jobs feel pointless to the people doing them. A YouGov poll in 2015 showed thirty-seven percent of British workers said their job made no meaningful contribution to the world. That number gets repeated because the feeling behind it is familiar. You can be busy, reliable, and well reviewed, and still finish the week without being able to name one thing that got better because you were there.

That feeling is usually not about laziness or a bad attitude. Most of the people who feel it are working hard. The problem is that the work does not add up to anything. No new capabilities, no problem truly solved, and no new or improved skills.

Career capital comes before the good work

Cal Newport approaches the same problem from the other direction. In So Good They Can't Ignore You, he pushes back on the advice to find your passion first and then go looking for a job that matches it. He argues the order is backwards. You build skills that are rare and valuable, and then the work starts to feel like something you chose. He calls that career capital, and he treats it like a currency. Autonomy, interesting problems, and real influence are the things you buy with it. If you have not built any, there is nothing to spend.

This is a more useful frame than passion because it tells you what to do. Passion tells you to search something out but career capital tells you to build. It also explains why two people with the same title can have completely different experiences of the same company. One of them has something the business is short on, so they get asked to weigh in on decisions. The other one gets assignments.

The 6 to 9 question

My CFO said something similar in plainer language. The people who get promoted are the ones finding interesting things to do from 6 to 9.

He was not telling anyone to work fifteen hours a day. He was asking what you do with the time nobody assigns you. Are you learning about how the business actually makes money? Are you building something? Are you thinking through a problem? That is more of an entrepreneurial habit that can't be taught. It shows up as curiosity and thought leadership.

A finance example

FP&A work shows how these ideas connect, because finance produces so much output that nobody consumes.

Almost every team I have worked on has a version of the same report. It was built years ago for a specific executive who wanted a specific view. It pulls from three systems, requires a manual step that only one person knows, and takes a morning to assemble. The executive who asked for it left, but the report still goes out every Monday because it has always gone out every Monday.

The person producing it is doing their job as directed. They are also standing still and in today's world that means you are losing ground. They get a little faster at the manual step each month which doesn't really contribute anything meaningful because the output isn't needed. When someone finally stops sending it, the usual result is silence. Nobody notices for six weeks and then the report officially dies.

The cost of that report was never the time. The cost is what that time properly directed could have been. That same morning could have gone toward understanding why the variance happened instead of simply reporting that there is a variance. It could have gone toward automating a close step, or learning the data model well enough to answer questions in the meeting instead of taking them offline. Those are the things that make someone hard to replace.

A career works the same way as that Monday morning scramble. Filling every hour with assigned tasks is not the same as getting better at the few skills your business is short on. Busy and valuable are different measurements, and most managers only check the first one because it is easier.

What scarce actually looks like

It helps to be specific about what rare means, because it is easy to confuse rare with hard.

In my world, building a forecast is not rare. Plenty of people can build a forecast. What is rare is the person who can explain, in two sentences a non-finance executive understands, why the number moved and what decision it should change. What is rare is the person who knows where the data is weak before anyone asks. What is rare is the person who will say a project is not worth doing and can show the work behind that opinion.

None of those are things that get assigned. They come from spending time on the business itself rather than only on the deliverables the business hands you.

Where to start

Pick one thing you produce every week and find out who actually uses it. If the honest answer is nobody, stop producing it and see what happens. In most cases there will be crickets.

Then take the time that frees up and put it somewhere that "would be great if someone could get under this". Learn the part of the business you have been guessing about. Get good at the tool everyone complains about. Write the analysis nobody asked for and send it anyway. That last one is uncomfortable, and it is also how most people get noticed.

The link between Graeber and Newport is simpler than it looks. Work feels empty when the whole day is execution of decisions someone else already made, because execution by itself is not fulfilling. Nothing useful gets built. The people who move ahead treat some part of their time as an investment rather than an output. They keep adding skills other people need, and they keep looking for real problems to solve, including after the lights turn off.

#Continuous Improvement #Motivations