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I Thought Customer Service and Customer Success Were the Same Thing — I Was Wrong
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When AI Tools Go Wrong: The Replit Database Deletion Incident
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Book Summary: Gemba Kaizen by Masaaki Imai
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Book Summary: Contact Center Management on Fast Forward by Brad Cleveland
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Book Summary: Industrial DevOps by Dr. Suzette Johnson and Robin Yeman
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Book Summary: Skunk Works by Ben R. Rich and Leo Janos
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Book Summary: Traction: Get a Grip on Your Business by Gino Wickman
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Introducing ReadKeeper: Your Personal Reading Journey Companion
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Setting Up a Plex Media Server with Docker and Block Storage
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Building a Personal Book Tracker with Flask and the Google Books API
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A Quick Guide for Investors Interested in Regulation D (Reg D) Offerings
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Introducing My New Book: "Work In Process: Mastering the Unseen Productivity Killer"
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Drive AI Adoption Using Continuous Process Methodologies
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When AI Chatbots Go Wrong: DPD's Poetic Mishap
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Harnessing Advanced Data Analysis Beta: A Deep Dive into the 2023 Baseball World Series Through ChatGPT
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The Challenge of Distinguishing Reality: An Insight into Real vs. AI-Generated Images
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Creating a Color Palette Assistant using Flask and the ChatGPT API
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Using Generative AI To Create Animal Aviators
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📚 Book Summary: Your Music And People: Creative and Considerate Fame by Derek Sivers 📚
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How Interacting with ChatGPT Improved My Ability to Manage a Team Remotely
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📚 Book Summary: The Goal by Eliyahu M. Goldratt 📚
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📚 Book Summary: The DevOps Handbook, The Phoenix Project, and The Unicorn Project by Gene Kim, et al📚
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Mastering WIP Management: Streamlining Operations with Pull Systems
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What ChatGPT Thinks About Commissions
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How To Improve Interview Performance
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Resume Writing: Get The Interview By Using Metric Story Points by David Beich
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Introduction To Decentralized Finance (DeFi)
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Blockchain Technology: What is a Decentralized Autonomous Organization?
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Aligning the Sales Organization To Customer Success Using Compensation Plans
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What I Learned About Data Lakes
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Incentive Plan Pay Mix
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Two Misuses of an Incentive Plan (And How to Solve Them)
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Why are Incentive Plans Necessary?
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What I Learned About Agile Process Improvement
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What I Learned About Product Roadmaps